1. What Our Service Fees Cover Our service fees compensate Evora Travels for the professional time and resources spent sourcing fares, confirming availability, ticketing, and providing customer support — separate from, and in addition to, any amount charged by the Supplier.

 

 2. Types of Service Fees

Depending on the service requested, the following fees may apply (amounts are disclosed to you before payment is finalized):

Booking/Reservation Fee charged per ticket or booking for standard reservation services.

Phone Reservation Fee may apply where a booking is made or modified over the phone rather than online.

Name/Date Change Processing Fee charged for processing a change request with the Supplier, in addition to any fee the Supplier itself charges.

Cancellation Processing Fee  charged for processing a cancellation request with the Supplier, in addition to any Supplier cancellation fee.

Refund Processing Fee charged for processing an eligible refund request with the Supplier.

Urgent/Same-Day Booking Fee — may apply for bookings requested within 24 hours of departure.

 

3. Disclosure Before Payment

All applicable service fees will be clearly itemized and disclosed to you before you authorize payment, whether booking online or by phone.

 

 4. Non-Refundable Nature of Service Fees

Service fees are earned at the time your booking is confirmed and are non-refundable, regardless of whether your travel is later changed, cancelled, or refunded by the Supplier, and regardless of the reason for such change or cancellation, except where required otherwise by law.