Refund & Cancellation Policy

Last Updated: June 15, 2026

Evora Travels, a brand of Global Travel Reservations LLC

This policy explains how cancellations and refund requests are handled for bookings made through Evora Travels. Because most travel is provided by independent third-party Suppliers, refund eligibility ultimately depends on the fare rules or rate conditions of the airline, hotel, cruise line, or other Supplier associated with your booking.

24-Hour Flexible Booking (U.S. Air Travel)

Where required by U.S. Department of Transportation regulations, for flights originating in the United States booked at least seven days before departure, we will either allow you to cancel for a full refund or hold your reservation at the quoted fare without payment for 24 hours after booking. Contact us immediately if you wish to exercise this option.

Requesting a Cancellation or Refund

To cancel a booking or request a refund, contact our reservation team by phone at +1 866-295-0207 or by email at Traveladvisor@evoratravels.com with your booking reference. We will confirm receipt of your request and advise you of the applicable fare rules, any Supplier cancellation fee, and our own service fee.

Refundable vs. Non-Refundable Fares

– Refundable fares/rates: Eligible for a refund of the Supplier-charged amount, less any Supplier cancellation fee and our non-refundable service fees.

– Non-refundable fares/rates: Typically not eligible for a cash refund from the Supplier. Depending on the airline’s policy, the value may be issued as a travel credit or voucher, subject to that airline’s own rules and expiration terms.

Changes to Bookings

Date, name, or itinerary changes are subject to the Supplier’s change policy and any applicable change fee, plus our processing fee described in Service Fees.

Schedule Changes, Delays, and Cancellations by the Supplier

If a Supplier cancels, significantly delays, or reschedules your travel, please contact us promptly so we can assist you with rebooking options or a refund request in accordance with that Supplier’s policy. Evora Travels is not responsible for Supplier-initiated schedule changes but will make reasonable efforts to assist you.

Force Majeure

Refunds for disruptions caused by events beyond a Supplier’s control (e.g., severe weather, natural disaster, government restriction) are governed by the affected Supplier’s own policy for such events, which Evora Travels will help you navigate but cannot override.

Non-Refundable Circumstances

Except as required by law, we do not refund amounts where: you simply change your mind or no longer wish to travel; you fail to meet check-in, boarding, or document requirements; or the fare/rate purchased was expressly non-refundable at the time of booking.

Disputes and Chargebacks

If you have a concern about a charge, please contact us first so we can attempt to resolve it directly — most issues can be resolved faster this way than through a card chargeback, and an unwarranted chargeback may delay your travel documents.